Question 1

How do credits work?

Accepted Answer

Credits are used to generate 3D models. Each generation consumes a certain number of credits depending on the complexity and AI model used. You can purchase more credits anytime from your account.

Question 2

Do credits expire?

Accepted Answer

No, purchased credits never expire. Use them whenever you're ready.

Question 3

How much does each generation cost?

Accepted Answer

Credit costs vary by AI model and generation type. Check the credit indicator before generating to see the exact cost.

Question 4

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard, American Express) via Stripe, and cryptocurrency payments via NOWPayments.

Question 5

Can I get a refund?

Accepted Answer

Due to the nature of digital credits and AI processing costs, we do not offer refunds for purchased credits. Please start with a smaller package if you're unsure.

Question 6

What 3D formats can I download?

Accepted Answer

You can download models in GLB, GLTF, OBJ, and STL formats. GLB is recommended for most uses as it includes textures in a single file.

Question 7

How long does generation take?

Accepted Answer

Most models are generated within 30 seconds to 2 minutes (sometimes longer), depending on complexity and server load

Question 8

Can I use the models commercially?

Accepted Answer

Yes! All models you generate are yours to use for personal or commercial projects. See our Terms of Service for full licensing details.

Question 9

Why did my generation fail?

Accepted Answer

Generations can fail due to unclear input images, overly complex prompts, or temporary server issues. Try with a clearer image or simpler prompt. Credits are not deducted for failed generations.

Question 10

Are my models stored forever?

Accepted Answer

Private models are kept in storage for 30 days starting from the date each model is created. Models published to the Explore gallery have no expiration date and remain in storage for as long as they stay public. The countdown is shown directly on every private model card in the studio gallery so the next expiration date is always visible at a glance. To keep a private model permanently there are three options: publish it to the Explore gallery, download it in any supported format, or contact support to request a 30 day extension. The same 30 day rule applies to images created with the image generation features. For full details, see the Storage Policy .

Question 11

How do I delete my account?

Accepted Answer

Contact us to request account deletion. All your data and models will be permanently removed.

Question 12

Is my data secure?

Accepted Answer

Yes. We use industry-standard encryption and secure cloud infrastructure. Your uploaded images and generated models are private unless you choose to publish them.

Question 13

Can I change my username?

Accepted Answer

Yes, you can change your display name in your Profile settings.

Question 14

What are collections?

Accepted Answer

Collections let you organize and curate models - both your own and models from other creators. Create themed collections and share them with the community.

Question 15

How do I follow other creators?

Accepted Answer

Visit any creator's profile and click the Follow button. You'll see their new content in your feed.